98hi Frequently Asked Questions

98hi requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You will need to upload a clear photo or scan of the front and back of your ID. Verification is typically completed within 24 hours of submission, after which you gain full access to deposits, withdrawals, and all games.

The minimum age to register and play on 98hi is 21 years. This is a strict policy enforced through KYC document verification. Anyone found to be under 21 will have their account immediately suspended and any deposited funds reviewed for return. 98hi takes its age verification responsibility seriously to protect young people in Bangladesh.

To reset your 98hi password, click the "Forgot Password" link on the login page. Enter the mobile number or email address linked to your account and you will receive a one-time reset code. Enter the code, create a new strong password, and log in as normal. If you do not receive the reset code within five minutes, check your spam folder or contact support at [email protected].

No. Each player is permitted only one 98hi account. Creating duplicate accounts is a violation of the 98hi Terms and Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances held within them. If you believe a duplicate account was created in error, contact the 98hi support team immediately to resolve the situation.

To deposit via bKash on 98hi, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction using your bKash mobile wallet. The minimum deposit via bKash is ৳500. Most bKash deposits are credited to your 98hi account within 1 to 5 minutes.

A bKash deposit on 98hi is typically processed and credited within 1 to 5 minutes of a successful transaction. During periods of high traffic — for example, during a live BPL or IPL match — processing may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact the 98hi support team with your bKash transaction reference number.

98hi supports a wide range of Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay for mobile wallet transactions. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh Limited (IBBL), Sonali Bank, and City Bank are also accepted. International cards such as Visa and Mastercard may be available for eligible accounts. All transactions are processed in Bangladeshi Taka (BDT).

The minimum withdrawal amount on 98hi is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers, the minimum withdrawal is ৳1,000. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may be subject to additional identity verification as part of 98hi's security protocols.

Withdrawals via bKash, Nagad, and Rocket on 98hi are typically processed within 30 minutes to 3 hours, subject to verification checks. Bank transfer withdrawals generally take 1 to 3 business days depending on your bank's processing schedule. All withdrawal requests are reviewed by the 98hi finance team before dispatch. Completing KYC verification in advance significantly speeds up the withdrawal process.

98hi does not charge internal processing fees for standard deposits or withdrawals. However, your mobile wallet provider or bank may apply their own transaction fees — for example, bKash charges a small cash-out fee on its end. 98hi recommends checking the fee schedule of your chosen payment provider before initiating a transaction. Currency conversion fees may apply for international card transactions.

To bet on cricket at 98hi, navigate to the Cricket section from the main menu. You will find a list of upcoming and live matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select a match, choose your market — match winner, top batsman, total runs, and more — enter your stake in BDT, and confirm your bet. Live in-play betting is available on selected matches with real-time odds updates.

98hi offers an extensive range of cricket betting markets. Popular options include match winner, toss winner, top batsman, top bowler, total runs over/under, innings runs, method of dismissal, and player performance specials. During major tournaments like the BPL and T20 World Cup, 98hi also offers series winner, tournament top scorer, and special promotional markets exclusive to the platform.

Yes. All slot games on 98hi are fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open 98hi in your mobile browser, log in, and navigate to the Slots section. The mobile interface is designed for touch-screen play with smooth loading, even on standard 4G connections available across Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh.

98hi features slot games from leading international game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers are recognised globally for high-quality graphics, certified RNG (random number generator) systems, and competitive RTP (return-to-player) rates. The 98hi slots library is regularly updated with new titles so there is always something fresh to explore.

RTP stands for Return to Player — it is the percentage of total wagered money that a slot machine is designed to pay back to players over a large number of spins. For example, a slot with a 96% RTP will theoretically return ৳96 for every ৳100 wagered over its lifetime. On 98hi, most slots carry an RTP between 94% and 97%. A higher RTP indicates a more player-friendly game, though individual session results always vary due to the random nature of slot outcomes.

Yes. 98hi offers a full live casino section powered by industry-leading providers including Evolution Gaming and Ezugi. Live casino games feature real human dealers streaming from professional studios, giving you an authentic casino experience from anywhere in Bangladesh. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, and Live Teen Patti — all playable in BDT with stakes to suit every budget.

The 98hi welcome bonus is available to all newly registered players who make their first qualifying deposit. The bonus is automatically credited to your account upon meeting the minimum deposit requirement — check the current promotions page for the latest offer details, as bonus amounts and percentages are updated periodically. Welcome bonuses are subject to wagering requirements, which must be completed before any bonus-derived winnings can be withdrawn.

Wagering requirements specify how many times you must bet your bonus amount before you can withdraw winnings derived from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before the bonus converts to withdrawable cash. 98hi clearly states wagering requirements on every bonus offer. Sports bets and casino games may contribute different percentages toward wagering completion.

Yes. 98hi rewards regular players through a tiered loyalty programme. As you accumulate play points from betting and casino activity, you progress through VIP tiers — each unlocking better reload bonuses, faster withdrawals, dedicated account management, and exclusive seasonal promotions tied to events like Eid, Pohela Boishakh, and major cricket tournaments. Contact the 98hi support team to learn more about your current loyalty status and available tier benefits.

Whether a 98hi bonus can be used on sports betting, casino games, or both depends on the specific terms of that promotion. Some bonuses are designated for sports betting only — ideal for BPL and IPL cricket wagers — while others are casino-specific and apply to slots or live dealer tables. Multi-use bonuses that cover both product types are also offered periodically. Always read the individual bonus terms before opting in to understand exactly where your bonus funds can be played.

Yes. 98hi regularly launches seasonal and event-driven promotions aligned with key dates in the Bangladesh calendar. During Eid, Pohela Boishakh, and Victory Day, special deposit bonuses and free-spin offers are made available to eligible players. During major cricket events — including the BPL, IPL, and T20 World Cup — 98hi typically runs enhanced odds promotions, cashback offers, and exclusive betting competitions. Check the promotions section of your account for the latest active offers.

98hi operates as an online gambling platform with a focus on player safety, data security, and fair play. The site uses SSL encryption to protect all player data and financial transactions. All games are supplied by certified providers using independently audited RNG systems. 98hi strongly encourages players to familiarise themselves with the gambling laws applicable in their jurisdiction and to play responsibly. The platform is designed for adults aged 21 and above only.

98hi uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the 98hi platform. Financial transactions are processed through verified payment gateways. 98hi does not store your full payment card details on its servers. Access to player data is restricted to authorised personnel only, and the platform undergoes regular security audits. Full details are available in the 98hi Privacy Policy.

To set a deposit limit on 98hi, log in to your account and go to the Responsible Gaming section within your account settings. Select "Deposit Limits" and choose a daily, weekly, or monthly cap in BDT that suits your budget. Deposit limits take effect immediately when reduced. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the new higher limit becomes active — giving you time to reconsider.

To self-exclude from 98hi, navigate to the Responsible Gaming section in your account settings and select "Self-Exclusion". Choose your preferred exclusion period: 6 months, 1 year, 2 years, or permanent. Self-exclusion is activated within 48 hours of your request. During this period, your account is closed to all gambling activity and you will not receive promotional communications. Self-exclusion cannot be reversed during the chosen period. You can also request self-exclusion by emailing [email protected].

If gambling is causing financial stress, anxiety, relationship problems, or you find yourself unable to stop, contact the 98hi support team immediately at [email protected] — available 24/7. Our team can apply an immediate account restriction, time-out, or self-exclusion at your request. We also encourage you to seek professional support from a qualified counsellor or addiction specialist. Playing on 98hi is intended to be enjoyable entertainment for adults aged 21 and above, not a source of distress.