98hi Terms & Conditions — Rules Governing Platform Use

1. Definitions & Interpretation

In these Terms & Conditions, the following definitions apply unless the context expressly requires otherwise:

• "98hi" refers to the online gaming platform operated at 98hi.io, including all associated services, features, and content made available through that domain.
• "Player" / "You" / "User" means any individual who accesses, registers on, or uses the 98hi platform in any capacity.
• "Account" means the registered player profile created on 98hi.io through which the player accesses all platform services.
• "Balance" refers to the aggregate of real-money funds and, where applicable, bonus funds held within a player's 98hi account at any given time.
• "Wager" / "Bet" means any stake placed by a player on a sports event, casino game, or any other gaming activity available through 98hi.
• "Bonus Funds" means any promotional credit, free bet, cashback, or reward issued to a player's account by 98hi subject to qualifying conditions and wagering requirements.
• "KYC" stands for Know Your Customer — the identity and age verification procedures that 98hi applies in accordance with its internal compliance policy.
• "Platform" refers collectively to the 98hi website, mobile-optimised interface, all game integrations, and all associated account management functions.
• "BDT" / "৳" refers to the Bangladeshi Taka, the primary transactional currency on the 98hi platform.

Headings used in these Terms & Conditions are for convenience only and shall not affect their interpretation. References to the singular include the plural and vice versa where the context so requires.

2. Eligibility & Age Verification

2.1 Minimum Age Requirement

The 98hi platform is strictly available to individuals who are 21 years of age or older at the time of registration. By creating an account, you represent and warrant that you meet this minimum age requirement. 98hi will conduct age verification checks as part of its KYC process and reserves the right to request documentary proof of age at any time.

2.2 Geographic Eligibility

The 98hi platform is designed and operated for the Bangladesh market. Players accessing the platform from jurisdictions where online gambling is prohibited by applicable local law do so entirely at their own risk and legal responsibility. 98hi makes no representation that its services are lawful in jurisdictions outside its intended operating territory.

2.3 Prohibited Persons

The following individuals are not permitted to open or maintain an account on 98hi, regardless of age:

• Persons who have previously been self-excluded from 98hi or any affiliated platform.
• Persons who have had an account suspended or permanently closed by 98hi for any reason related to fraudulent activity, abuse, or breach of these terms.
• Employees, contractors, or agents of 98hi or its technology and game providers who have access to non-public operational data.
• Persons acting on behalf of any of the above categories.

3. Account Registration & KYC

3.1 Registration Process

To access real-money services on 98hi, a player must complete the registration process by providing accurate, complete, and current personal information as prompted. This includes, but is not limited to, full legal name, date of birth, residential address, and a valid contact method.

3.2 One Account Policy

Each player is permitted to hold exactly one active account on 98hi. The operation of multiple accounts — whether under the same identity or different identities — is strictly prohibited. 98hi employs automated detection systems to identify duplicate account registrations. Where multiple accounts are identified, 98hi reserves the right to close all associated accounts, void all pending wagers, and permanently withhold any balances derived from bonus activity.

3.3 KYC Documentation

98hi reserves the right to request identity verification documents at any stage of the player relationship. Acceptable documentation includes government-issued national identity cards, passports, and recent utility bills or bank statements for address verification. Players must submit requested documents within 14 calendar days of receiving a request. Failure to provide satisfactory documentation within this period may result in account suspension and withholding of withdrawal requests until verification is complete.

3.4 Accuracy of Information

Players are responsible for ensuring that all information provided during registration and at any subsequent point remains accurate and up to date. Any changes to personal details must be communicated to 98hi support promptly. 98hi accepts no liability for losses arising from a player's failure to update their account information.

4. Account Security & Responsibilities

4.1 Player Responsibility for Credentials

Players are solely responsible for maintaining the confidentiality of their 98hi login credentials, including username and password. You must not share your account credentials with any third party under any circumstances. 98hi will not be held liable for any losses resulting from unauthorised access to a player's account that arises from the player's failure to maintain credential security.

4.2 Reporting Unauthorised Access

If you suspect that your account has been accessed without your authorisation, you must notify 98hi support immediately at [email protected]. Upon receiving such notification, 98hi will take reasonable steps to secure the account pending investigation.

4.3 Two-Factor Authentication

98hi offers optional two-factor authentication (2FA) as an additional layer of account security. Players are strongly encouraged to enable 2FA. While 98hi recommends the use of this feature, it does not accept liability for account breaches where 2FA was available but not activated by the player.

4.4 Session Management

Players should log out of their 98hi account after each session, particularly when using shared or public devices. Automatic session timeout features are available in account settings and players are encouraged to configure these according to their usage patterns.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

98hi currently accepts deposits and processes withdrawals via the following local payment methods: bKash, Nagad, Rocket, and Upay. All transactions are denominated in Bangladeshi Taka (৳). 98hi does not accept cash deposits or payments via unverified third-party accounts.

5.2 Deposit Processing

Deposits made via supported payment methods are credited to a player's 98hi balance instantly upon confirmation from the payment provider. Minimum deposit amounts and any applicable processing conditions are displayed in the platform's cashier section at the time of transaction and may be updated periodically.

5.3 Withdrawal Eligibility

Withdrawal requests are subject to the following conditions:

• The player's account must be fully verified in accordance with the KYC requirements set out in Section 3.
• The withdrawal amount must not exceed the player's available real-money balance (exclusive of non-released bonus funds).
• There must be no pending investigation, security hold, or compliance review on the account at the time of the request.
• The player must withdraw to a payment method registered in their own verified name. Third-party withdrawals are not permitted.

5.4 Withdrawal Processing Times

98hi targets a withdrawal processing time of 15 minutes on average for fully verified accounts. During periods of high volume or where additional verification is required, processing may take up to 24 hours. 98hi will notify players via their registered contact method if any withdrawal is subject to a delay.

5.5 Anti-Money Laundering

98hi is committed to preventing money laundering and the financing of criminal activity through its platform. 98hi reserves the right to request the source of funds documentation for any deposit or withdrawal it deems unusually large or inconsistent with a player's stated account purpose. Accounts under AML investigation will have withdrawal functionality suspended for the duration of the review.

6. Bonuses & Promotional Offers

6.1 General Bonus Conditions

All bonuses, free bets, cashback offers, and other promotional rewards issued by 98hi are subject to the specific terms communicated at the time of the offer, in addition to these general Terms & Conditions. In the event of a conflict between a promotion-specific term and these general terms, the promotion-specific term shall prevail in relation to that promotion only.

6.2 Wagering Requirements

Bonus funds credited to a player's account are subject to wagering requirements before they or any winnings derived from them can be withdrawn as real money. The applicable wagering multiplier for each promotion will be stated clearly in the promotion details. Players must complete the stated wagering requirement within the validity period specified for that promotion, failing which the bonus funds and any associated winnings will be forfeited automatically.

6.3 Bonus Abuse

98hi actively monitors for patterns of bonus abuse, including but not limited to: systematic low-risk wagering designed to clear wagering requirements without genuine play risk; use of multiple accounts to claim the same promotion; and coordinated promotional exploitation across groups of players. Where bonus abuse is identified, 98hi reserves the right to void the relevant bonus, reverse any winnings derived from that bonus, and close the implicated account.

6.4 Promotion Eligibility

Not all promotions are available to all players. Eligibility criteria, geographic restrictions, and time limitations vary by promotion. 98hi reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice, provided that players who have already taken a qualifying action in good faith under that promotion are treated fairly.

7. Betting & Gaming Rules

7.1 Acceptance of Wagers

All wagers placed on 98hi are subject to acceptance by the platform. 98hi reserves the right to refuse, limit, or cancel any wager at its sole discretion, including where a wager exceeds the applicable stake limit for a market or where technical errors have resulted in manifestly incorrect odds being displayed.

7.2 Odds and Results

For sports betting markets, final settlement is based on the official result as determined by the relevant governing body (for example, the Bangladesh Cricket Board for domestic cricket fixtures, or the ICC for international T20 and Test matches). In the event of a result being reversed or amended by the governing body after settlement, 98hi reserves the right to re-settle the affected markets accordingly.

7.3 Casino Games

All casino game outcomes on 98hi are determined by certified random number generators (RNGs) provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The theoretical return-to-player (RTP) percentage for each game is available within the game's information panel. 98hi does not manipulate game outcomes in any way.

7.4 Technical Malfunctions

In the event of a technical malfunction, disconnection, or platform error during a gaming session, 98hi will take reasonable steps to resolve the issue and, where possible, restore the player to the state of their account immediately prior to the malfunction. Where this is not technically feasible, any wager placed during the affected period may be voided and the stake returned to the player's balance.

7.5 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all wagering activities on 98hi. These limits vary by game type, market, and account status and are displayed within the relevant game or betting interface prior to stake confirmation. 98hi reserves the right to apply individual account-level stake limits at its discretion, including for accounts exhibiting irregular wagering patterns.

8. Prohibited Conduct

The following conduct is strictly prohibited on the 98hi platform. Engaging in any of the activities listed below constitutes a material breach of these Terms & Conditions and will result in immediate account suspension, forfeiture of balances, and potential legal action:

• Registering more than one account, or assisting another person in doing so, for the purpose of circumventing account limits or claiming multiple bonuses.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform in a manner not sanctioned by 98hi.
• Exploiting software bugs, errors, or miscalculated odds in a systematic or deliberate manner.
• Engaging in match-fixing, collusion with other players, or any conduct intended to predetermine the outcome of a game or sporting event.
• Using the platform to launder money, fund illegal activity, or conduct transactions on behalf of prohibited third parties.
• Providing false, misleading, or fraudulent information at any stage of the registration or verification process.
• Harassing, threatening, or abusing 98hi staff or other players through any communication channel associated with the platform.
• Attempting to gain unauthorised access to any part of the 98hi platform, its underlying systems, or any other player's account.

9. Responsible Gaming

98hi is committed to promoting responsible gaming across its entire player base. The platform provides a suite of self-management tools accessible from within every account dashboard, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options ranging from 30 days to permanent closure.

Players who feel that their gambling is becoming problematic are strongly encouraged to use these tools immediately and to contact the 98hi support team at [email protected] for further assistance. 98hi will treat all responsible gaming requests with confidentiality and without judgment.

10. Intellectual Property

All content on the 98hi platform — including but not limited to the brand name, logo, domain name, website design, game graphics, text, software, and underlying code — is the proprietary intellectual property of 98hi or its licensed third-party providers. No player or third party is permitted to reproduce, distribute, modify, publicly display, or create derivative works from any 98hi intellectual property without prior written authorisation.

Game titles, studio names, and associated assets (including those belonging to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, PG Soft, and Ezugi) remain the intellectual property of their respective owners and are used on the 98hi platform under valid licensing arrangements.

11. Limitation of Liability

To the fullest extent permitted by applicable law, 98hi's total aggregate liability to any player for any claim arising out of or in connection with these Terms & Conditions or the use of the platform shall not exceed the total value of real-money deposits made by that player in the 30-day period immediately preceding the event giving rise to the claim.

98hi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with a player's use of — or inability to use — the platform, regardless of whether 98hi has been advised of the possibility of such damages.

98hi does not warrant that the platform will be available without interruption, error-free, or free from viruses or harmful components. Players access and use the 98hi platform at their own risk and are responsible for ensuring that their devices and networks are adequately protected.

12. Privacy & Data Protection

98hi collects, processes, and stores player personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account on 98hi, you consent to the collection and processing of your personal data as described in that policy.

98hi will not sell or rent player personal data to unaffiliated third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, game studios, and regulatory or law enforcement bodies where required by law or necessary to fulfil the services described in these terms.

For the full details of how 98hi handles your data, your rights as a data subject, and how to make a data-related request, please review the Privacy Policy.

13. Amendments to These Terms

98hi reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, 98hi will provide notice to active players via their registered email address or through a prominent notice on the platform no less than 7 calendar days before the change takes effect.

Continued use of the 98hi platform after the effective date of any amendment constitutes the player's acceptance of the revised terms. If a player does not accept the revised terms, they must discontinue use of the platform and contact support to close their account. Any balance remaining in a closed account at the time of closure will be processed for withdrawal to the player's verified payment method, subject to standard verification procedures.

14. Governing Law & Disputes

These Terms & Conditions are drafted in English, which shall be the governing language for all purposes. In the event of any discrepancy between an English version of these terms and any translation, the English version shall prevail.

98hi operates its dispute resolution process in the following sequence: (a) informal resolution through the 98hi customer support team, which should be the player's first point of contact for any complaint; (b) formal written escalation to the 98hi compliance team if the initial support interaction does not resolve the matter satisfactorily within 5 business days; (c) referral to an independent dispute resolution process where 98hi and the player mutually agree to this course of action.

Players should direct all complaints in the first instance to [email protected], clearly describing the nature of the dispute, the relevant account details, and any supporting documentation. 98hi targets an initial response to formal complaints within 48 hours.

15. Contact Information

For all queries relating to these Terms & Conditions, account management, payments, responsible gaming, or any other aspect of the 98hi platform, players may contact the support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Target: Within 24 hours for email enquiries; immediate for live chat (accessible from within the logged-in account dashboard)
• Time Zone: Bangladesh Standard Time (BST, UTC+6)