Responsible Gaming at 98hi — Play Smart, Stay Safe
At 98hi, we believe that gambling should always be an enjoyable, controlled activity. Our responsible gaming programme gives every Bangladesh player the tools, information, and support needed to keep gaming healthy and within personal limits.
Our Commitment to Responsible Gaming
98hi is Bangladesh's most trusted online casino and cricket betting platform, and with that trust comes a deep, non-negotiable responsibility toward every player on our platform. We understand that for the vast majority of our players, gambling on 98hi is a fun, recreational activity — a way to enjoy live cricket action, exciting slot reels, or the thrill of a fishing game. We want to keep it that way.
However, we also recognise that for a small number of individuals, gambling can escalate from a leisure activity into a pattern of behaviour that causes financial, emotional, or social harm. Our responsible gaming framework is designed to help players maintain control before that threshold is ever reached — and to provide a clear, compassionate pathway to support for those who feel they may have crossed it.
Responsible gaming at 98hi is not a legal checkbox — it is a core part of how we operate. Every policy in this section reflects our genuine commitment to the wellbeing of the Bangladesh gaming community. We enforce strict age verification to ensure that 98hi remains exclusively for adults aged 21 and above. We provide a full suite of self-management tools. We train our support team to recognise and respond to signs of problem gambling. And we never use aggressive promotional tactics to push players toward behaviour that is against their own interests.
If gambling on 98hi ever feels like it is no longer fun, or if you are chasing losses, gambling with money you cannot afford to lose, or hiding your gambling habits from family — please read through this page carefully and reach out to our support team. You are not alone, and help is always available.
Important Reminder: 98hi is strictly for players aged 21 and above. Gambling is intended as entertainment only. Never gamble with money you need for essential expenses such as rent, food, or medical bills. If gambling stops being fun, take a break — all the tools you need are right here on this page.
Tools to Keep Your Gaming in Check
98hi provides a comprehensive set of account management tools that put you firmly in control of your gambling activity. All tools are accessible via your account settings or by contacting the 98hi support team directly.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your 98hi account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be reduced immediately; increases take 7 days to take effect — giving you time to reconsider. You can set deposit limits ranging from ৳500 per day up to your personal comfort level.
Session Time Limits
Define the maximum amount of time you wish to spend on 98hi in a single gaming session. When your session time limit is reached, a notification will prompt you to take a break. You can configure session limits from 30 minutes up to 8 hours. Regular breaks are one of the most effective ways to maintain perspective and prevent impulsive decision-making while gambling.
Loss Limits
Set a ceiling on the net losses you are willing to accept over a defined period — daily, weekly, or monthly. If your net losses hit your chosen threshold, your account will be temporarily restricted from placing further wagers until the next period begins. Loss limits are a powerful tool for preventing the kind of loss-chasing behaviour that can lead to financial harm.
Time-Out / Cool-Off Period
If you feel you need a short break from gambling, activate a time-out on your 98hi account for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is closed to all gambling activity. You will not receive promotional emails during this period. Time-outs can be activated immediately through account settings or by contacting support.
Self-Exclusion
For players who feel they need a longer break, 98hi offers self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully closed and you will be blocked from registering a new account. Self-exclusion is activated within 48 hours of your request and cannot be reversed during the chosen period. This is our most robust player protection tool.
Reality Checks
Enable regular reality check notifications that remind you how long you have been playing and how much you have wagered during your current session. These pop-up reminders appear at intervals you choose — every 30, 60, or 90 minutes — and give you the option to review your activity, continue playing, or end your session. Reality checks are a subtle but effective tool for maintaining awareness during longer gaming sessions.
How to Activate These Tools: All responsible gaming tools can be accessed from your 98hi account dashboard under "Responsible Gaming Settings". If you need assistance activating any tool or if you want a limit applied immediately, contact the 98hi support team at [email protected] — available 24/7, Bangladesh Standard Time (BST, UTC+6).
Signs That Gambling May Be Becoming a Problem
Problem gambling does not always look dramatic. It often develops gradually, through small shifts in behaviour and thinking. The following warning signs are recognised indicators that gambling may be crossing from entertainment into a harmful habit. If several of these apply to you, please reach out to the 98hi support team or a professional counselling service.
- Gambling with money meant for essential expenses like rent, food, utility bills, or medical costs.
- Chasing losses — continuing to gamble after a loss in an attempt to "win back" the money you have lost.
- Feeling irritable, anxious, or restless when you are not gambling or when you try to reduce your gambling activity.
- Hiding your gambling activity from family members, friends, or your employer out of guilt or shame.
- Borrowing money from others or taking out loans specifically to fund gambling deposits.
- Spending significantly more time gambling than you originally intended, and finding it difficult to stop once you start.
- Neglecting work, family responsibilities, health, or personal relationships because of time or money spent on gambling.
- Needing to gamble with progressively larger amounts of money in order to experience the same level of excitement or satisfaction.
Quick Self-Assessment
Answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to use one of the 98hi responsible gaming tools or contact our support team.
If you answered yes to 3 or more: Please contact the 98hi support team at [email protected] right now. Our team can immediately apply a time-out or self-exclusion to your account and point you toward professional support resources.
Strict 21+ Age Verification at 98hi
Underage gambling is illegal and harmful. 98hi enforces a strict minimum age of 21 years for all players. Our multi-layer verification process ensures that no person under the age of 21 can access real-money gambling features on the platform.
KYC Document Verification
Every 98hi player must submit a valid government-issued ID (National ID card or passport) during the KYC process. Date of birth is verified against the document before real-money access is granted.
Age Declaration at Registration
All players must confirm during account registration that they are aged 21 or above. False age declarations are a violation of the 98hi Terms & Conditions and may result in permanent account closure and forfeiture of funds.
Deposit Gating
Financial transactions via bKash, Nagad, and Rocket are processed only after KYC verification is complete. This means no real-money gambling can occur until age and identity have been formally confirmed.
Immediate Account Suspension
If 98hi suspects at any point that an account holder may be under 21, the account is immediately suspended pending re-verification. If underage access is confirmed, the account is permanently closed and all transactions are reviewed for reversal.
Protecting Minors — Guidance for Parents and Guardians
If you share a computer, smartphone, tablet, or other device with family members who are under the age of 21, it is important to take steps to ensure they cannot access the 98hi platform or any other gambling website. 98hi strongly recommends the following precautions for households with minors:
Use Device-Level Parental Controls
Modern smartphones and computers offer built-in parental control features that allow you to block specific websites and app categories. Enable these controls on any shared device and add 98hi.io to the restricted sites list. Android, iOS, Windows, and macOS all include parental control options in their system settings.
Never Share Your Login Credentials
Your 98hi username and password should never be shared with anyone, including family members. Ensure that your device does not auto-save your 98hi login credentials in a browser or password manager that a minor could access. Log out of your account after every session when using a shared device.
Use Third-Party Filtering Software
A range of internet filtering tools are available that can block access to gambling-related websites across all devices on a home network. These tools can be installed at the router level, meaning all connected devices are protected simultaneously without needing individual configuration.
Talk to Young People About Gambling
Open, age-appropriate conversations about the risks of gambling — including the financial risks and the potential for addiction — are one of the most effective ways to protect young people. Explain that gambling is an adult activity restricted to those aged 21 and above on the 98hi platform, and that real-money gambling is never a reliable way to earn income.
Report Underage Access: If you believe a minor has accessed the 98hi platform or created an account, please contact us immediately at [email protected]. We will treat the matter with the highest priority, conduct an immediate review, and take all necessary steps to close the account and protect the individual concerned.
Your Wellbeing Matters
98hi's responsible gaming tools are free, confidential, and always available. You are in control.
You Are Not Alone — Help Is Always Available
If gambling has become a source of stress, financial pressure, or personal conflict, reaching out is the most important step you can take. The 98hi support team is trained to respond with care, confidentiality, and speed. Here is how to get the help you need.
Email Support
Send a detailed message to [email protected] explaining your concern. Our responsible gaming team will respond within 2 hours and can apply account restrictions immediately upon your request.
Live Chat
Access the 98hi live chat feature through your account dashboard for an immediate real-time conversation with a trained support agent. Live chat is available 24/7, including weekends and Bangladeshi public holidays.
Account Self-Service
Log in to your 98hi account and navigate to the Responsible Gaming section in your profile settings. From there you can activate deposit limits, session limits, time-outs, or self-exclusion instantly without needing to contact support.
Professional Counselling
For players who need support beyond what 98hi can provide, we encourage you to seek help from a qualified mental health professional or addiction counsellor. Professional support is confidential and highly effective for problem gambling recovery.
Our Responsible Gaming Principles
The following principles govern how 98hi approaches responsible gaming across every aspect of the platform — from marketing and promotions to customer service and product design.
No Predatory Marketing
98hi does not send promotional communications to players who have activated responsible gaming restrictions, are in a time-out period, or have self-excluded. We do not use pressure tactics, countdown timers, or false scarcity messaging in our promotions. All bonus offers are transparent, with clearly stated terms and conditions.
Transparent Odds and RTP
98hi provides clear information on the return-to-player (RTP) percentages of all casino games and slot machines available on the platform. Understanding the house edge is an important part of making informed gambling decisions. All games on 98hi use certified random number generators (RNGs) for fair outcomes.
Staff Training
All 98hi customer support agents undergo regular training in responsible gaming awareness. This includes recognising behavioural indicators of problem gambling, communicating sensitively with affected players, and following the correct escalation procedures to ensure players receive appropriate help promptly.
Ongoing Platform Review
98hi conducts regular internal audits of its responsible gaming tools and policies to ensure they remain effective and up to date. Player feedback is actively sought and incorporated into improvements. Our goal is continuous progress toward a safer, more transparent gambling environment for all Bangladesh players.
Gambling Should Always Be a Choice: Responsible gaming means gambling is always an informed, voluntary decision made within your personal financial means. At 98hi, we are committed to ensuring that every player on our platform — whether they are enjoying BPL cricket betting, playing slots, or exploring our live casino — has the tools and knowledge to make that choice confidently and safely. For adults aged 21 and above only.
Ready to Play Responsibly at 98hi?
Set your limits, use our tools, and enjoy cricket betting, slots, fishing games, and live casino entertainment the way it was meant to be — as safe, fun recreation for adults aged 21 and above across Bangladesh.